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Warranties

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1.  Definitions

 

Business Day means Monday through Friday from 8AM to 5 PM, except holidays.

 

Covered products will include hardware products manufactured by US Energy Sciences, Inc. (USES). Covered equipment does not include any other third–party hardware products or software, even if packaged or sold with factory hardware, including third party communication devices.

 

Warranty means a specific, discrete problem that can be answered or resolved by isolating its origin to a single cause. Warranty has reached resolution when Customer receives one of the following:

 

  1. Information that resolves the problem, or;
  2. Repair or replacement services that resolve the problem.
     

 



2.  Limited Fixture Warranty
 

Reflector Material


USES warrants, with proof of purchase, that the USES reflector shall be free from defects in material and construction for a period of one (1) year from the date of purchase. USES further warrants, for a period of twenty-five (25) years from the date of purchase for Specular Aluminum Reflectors and (10) years for White Aluminum Reflectors, that the reflector will not fade, discolor, or develop any significant surface deterioration that may reduce source image reflectance due to exposure to fluorescent lamp radiation and heat up to one hundred degrees Centigrade (100º C). The warranty shall not apply to damage resulting from alteration, misuse, neglect, unauthorized repair, improper cleaning, fire, accident, abuse, negligence, or corrosive airborne agents such as strong chemicals. Nor does this warranty apply to the protective films if product is stored for more than three (3) months after the date of purchase (protective film must be removed from reflectors intended for storage for more than three (3) months). Furthermore, no warranty is made that the reflector is saleable or fit for any application or warranty not described herein. USES shall not be liable for any damages (incidental or consequential, or otherwise) arising from the product defects. Additionally, USES reserves the right to inspect said product within 7 days of claim for defect before remedy of said claim.

 



Fluorescent Fixtures


USES warrants, with proof of purchase, that the USES fixture shall be free from defects in material and construction for a period of one (1) year from the date of purchase. The warranty shall not apply to damage resulting from alteration, misuse, neglect, unauthorized repair, improper cleaning, fire, accident, abuse, negligence, or corrosive airborne agents such as strong chemicals. Furthermore, no warranty is made that the fixture is saleable or fit for any application or warranty not described herein. USES shall not be liable for any damages (incidental or consequential, or otherwise) arising from the product defects.
 


 

Limited LED Warranty

 

USES warrants, with proof of purchase, that the USES reflector shall be free from defects in material and construction for a period of one (1) year from the date of purchase and a ten (10) year limited warranty on the aluminum fixture material. LED indoor, LED outdoor and LED tube product carries a 5 year warranty. The warranty shall not apply to damage resulting from alteration, misuse, neglect, unauthorized repair, improper cleaning, fire, accident, abuse, negligence, or corrosive airborne agents such as strong chemicals. Furthermore, no warranty is made that the fixture is saleable or fit for any application or warranty not described herein. USES shall not be liable for any damages (incidental or consequential, or otherwise) arising from the product defects.

 


 

LED Repair or Replacement


If the defect in materials or workmanship arises during warranty period and Customer notifies USES within that period, USES will, at its option, repair or replace the affected LED products within 28 business days from receipt of defective product.

 

Replacement LED products or parts provided by USES can be new or refurbished. Defective parts or products that are replaced will become property of USES.

 

Repair and replacement services do not cover:

 

a) Damage to LED product caused by accident, abuse, neglect, vandalism, misuse (including faulty installation, repair or maintenance by other than manufacturer-authorized service provider), unauthorized modification, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, floods, fire, acts of God, war, terrorism or other external causes, including Force Majeure;

 

b) Cosmetic damage to the LED product or parts whose serial number has been removed, altered, defaced or in any other way made illegible;

 

c) LED product that has been moved, lost or stolen. Warranty plan covers equipment that is physically at Customer location in its entirety;

 

d) LED pixel replacement in equipment if less than 15% or more of pixels per unit are exhibiting limited or non-operational LEDs

 



Ballast and Lamp Warranties


Warranties for ballasts and lamps vary. Please contact manufacturer below.

 

  • Osram: 1-800-654-0089
  • Philips: 1-800-372-3331
  • GE Warranty: 1-888-432-2552
  • Ultrasave: 1-866-733-9217
  • Universal: 1-800-225-5278
  • Advance Warranty: 1-800-372-3331

 



Sensor Warranties


USES will warranty all occupancy sensors for a period of one (1) year for manufacturing defects. This will not cover acts of God or problems arising from abuse. Using sensors in a manner other than intended by the manufacturer will void this warranty. For more information or replacement inquiries, please contact manufacturer below:

 

  • Leviton LMS: 1-800-736-6682
  • Watt-Stopper: 1-800-879-8585

 



Sockets


USES will warranty all sockets for a period of one (1) year for manufacturing defects. This will not cover acts of God or problems arising from abuse. USES will only cover sockets that have been confirmed to be in appropriate environments. Using sockets in a manner other than intended by the manufacturer, including use with internally driven LED tubes, will void this warranty.

 



Battery Backups


USES will warranty all battery backups for a period of one (1) year for manufacturing defects.  This will not cover acts of God or problems arising from abuse.

 



Exit Signs


USES will warranty all exit signs for a period of one (1) year for manufacturing defects.  This will not cover acts of God or problems arising from abuse.

 



Emergency Lighting


USES will warranty all emergency lighting for a period of one (1) year for manufacturing defects.  This will not cover acts of God or problems arising from abuse.

 



Limitation of remedies


Should the fluorescent fixture develop a condition or deterioration in contravention of this warranty during the warranty period, USES’ only obligation and Purchaser’s exclusive remedy is replacement of the defective product, excluding installation, upon notification thereof and substantiation that the product has been stored, installed, maintained, transported, operated and serviced in accordance with USES written instructions and specifications.

 


 

3.  Warranty

 

USES will use commercially reasonable efforts to perform services under this warranty in a professional manner.

 

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY, REMEDIES AND CONDITIONS SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, OR IMPLIED. As permitted by applicable law, USES specifically disclaims any and all statutory or implied warranties or conditions related to or arising in any way out of this warranty agreement, including any implied warranty or condition of satisfactory quality, merchantability, or fitness for a particular purpose.

 


 
4.  Limitation of Liability

 

USES and its employees and agents will under no circumstances be liable to Customer or any subsequent transferee for any indirect or consequential damages, including but not limited to any loss of business, profits, revenue, or anticipated savings resulting from USES obligations under this warranty agreement. To the maximum extent permitted by applicable law, the limit of USES and its employees and agents’ liability to Customer and any subsequent transferee arising under these terms and conditions shall not exceed the original price paid for products.

 

For consumers in jurisdictions who have the benefit of consumer protection laws or regulations, the benefits conferred by this warranty are in addition to all rights and remedies provided under such laws and regulations. To the extent that liability under such laws and regulations may be limited, USES’ liability is limited, at its sole option, to re-perform the warranty service or refund sums paid.

 



5.  Miscellaneous

 

This warranty will be covered by the laws of the state of Georgia without the regard to its conflict of laws provisions.