Terms and Conditions / Claims Procedures
Download Terms and Conditions / Claims Procedures Information
Terms and Conditions
Acceptance of Order
Buyer’s order is accepted subject to these terms and conditions. No additions, deletions or amendments to these terms and conditions will be binding without US Energy Sciences’ (USES) written approval.
Ordering
All orders must be submitted in written form, using your company’s Purchase Order form. All orders must include:
• Product catalog number, quantity and price
• Contact name, e-mail, and/or fax number to send order confirmation.
• Billing Address
• Shipping Address, requested ship/delivery date and any special instructions
• Purchase Order Number
• Authorized Signature
• Minimum billing is $50.00
USES encourages ordering in “case quantities,” IE: carton, bags, etc. Orders are subject to a “broken case charge.” Contact your sales representative or customer service for charges.
USES will confirm an order by providing an order confirmation via fax or e-mail. This will need to be reviewed for accuracy. Confirm receipt of confirmation to customer service at USES at 800-537-1629 or via fax at 866-390-9100 for changes or discrepancies with order. Any discrepancies not reported within 48 hours of receipt will be the responsibility of the customer. Replacement order may be subject to customer being invoiced freight charges on the replacement.
Payment Terms
USES products are sold on NET 30 day terms with prior credit approval. Otherwise sales are pre-paid or COD. Late payments on all credit arrangements will incur a late charge of 1 ½ % per month.
Extended terms are available upon request. Must be approved by the Credit Manager at the time the purchase order has been submitted to USES.
USES Accepts Visa or Master Card. Minimum credit card charge is $50.00.
Any account having a balance due that is past due or has unauthorized payment deductions may be placed on “Credit Hold.”
Discounts are available upon request by contacting the Credit Manager.
Credit balances must be applied within 12 months of date issued or will be cancelled without liability. USES does not issue checks for credit but will apply to the account to be used.
Shipping Terms
All shipments are FOB our manufacturing
facility. Orders totaling $2,500 (or more) will be freight
allowed. If a partial shipment is requested to ship on a
freight allowed order by the customer, the customer must agree
to pay the freight for partial shipment requested. USES will
pay the freight for the balance of the order. Freight-allowed
orders, will apply to USES choice of carrier only. Additional
requirements by the CUSTOMER (i.e. lift gate, special
appointment arrangements, expedited services, etc.) will incur additional charges and will be invoiced to the customer.
USES reserves the right to drop ship partial items of order.
Freight charges are at the discretion of USES.
Transportation Claims
All goods are inspected prior to being released from factory for shipment. VENDOR’S responsibility for safe delivery shall transfer to CUSTOMER, when merchandise has been turned over to the carrier, in good condition. SHIPMENTS SHOULD BE THOROUGHLY CHECKED UPON ARRIVAL, FOR DAMAGE OR SHORTAGE. If damage or shortage is noted, a claim should be filed immediately, by the CUSTOMER, with the delivering carrier. Damages must be noted on the ‘Bill of Lading’. Any damage not noted will be considered concealed damage. Delivering carrier must inspect concealed damages within 3 days of delivery or claim will be denied. Carriers generally pay half of the original invoiced price on concealed damages. Damaged items will be replaced promptly, once a claim has been made and a PO issued to USES for replacement material. CUSTOMER assumes freight charges for replacement order. If you suspect hidden damages, make a note on the ‘Bill of Lading’.
If partial damage has occurred, it is best to accept shipment and follow damage claim procedure. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged. Refusal of shipment may cause unnecessary delays and additional shipping expenses.
USES is willing to assist with the collection of claims for losses or damages, but cannot assume responsibility for collection of claims or replacement of material.
USES will not replace broken lamps due to damage from carrier.
Pricing
Prices are subject to change without notice. In the event of a price increase, all orders already placed or submitted will remain at the former prices. If an order is submitted after a price increase, USES will make CUSTOMER aware by requesting a revised PO.
Returns
All custom, manufactured products are not returnable. Merchandise will only be considered for return if it is standard product and in new condition. No returns after 90 days of invoice date. Fixtures must be in original cartons and reflectors must be unused and still have their protective poly coating. Factory credit will be issued based on original invoiced price, less restocking fee, and less the original freight of the shipment. CUSTOMER must arrange for return of shipment to USES. If unable to arrange with a freight carrier, the freight expense of the return will be deducted from the credit as well. Credit will only be given for merchandise in saleable condition. Authorization will not be granted when the value of all items to be returned is less than $100.
Labor credits
In the event that an issue occurs that
may involve additional labor or lift charges, USES reserves
the right to be notified in a timely manner so USES can
decided how to proceed whether it be sending personnel from
USES to inspect the issue and correct or approve a labor
credit to the customer for additional charges.
All labor
credits must be submitted in writing by the customer to USES
for approval.
Cancellations/ Revisions Policy
USES reserves the right to limit cancellations on custom or non stocked components. In the event of cancellation/revision, customer agrees to reimburse USES for costs incurred until cancellation/ revision date, in an amount not to exceed the value of the order.
Revised PO’s are subject to rescheduled ship date.
Entire Agreement
Except as expressly agreed in writing signed by USES, the terms and conditions stated above, shall constitute the entire sales agreement between USES and the CUSTOMER. Any contrary or additional terms and conditions, submitted by the CUSTOMER (other than the description of the products being ordered in the requested quantities, shipping date, and shipping location contained in CUSTOMER’S purchase order) shall be deemed to be of no force or effect and are hereby rejected. CUSTOMER’S submittal of a purchase order shall indicate CUSTOMER’S acknowledgement of and agreement with, these Terms and Conditions.
You will be added to our email contact list for occasions such as informational e-blasts, e-promotions, newsletters and the like. You can “unsubscribe” any time by responding to an “unsubscribe” indicator located within the email.
USES reserves the right to change these Terms and Conditions of Sale without notice.
Claims Procedures
Note damage or shortage claims
1. Note damages and shortages on the delivery receipt. Be descriptive and include an accurate count.
2. Ask the driver to call in to the OS&D Department for an inspection number.
3. Take pictures of the damage and of the load in general.
4. Write, “subject to count and inspection” on the delivery receipt if you do not have time to break down and open all boxes.
5. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged.
6. If you accept the damaged material, you must store it in its original condition until US Energy Sciences (USES) gives you a disposition.
Concealed damage claims
1. Concealed damage must reported to the delivering carrier within three days of delivery, or claim will be denied.
2. Notify carriers OS&D department immediately of pro number and damage Count.
3. Take pictures of the damage.
4. Hold damaged material in its original condition until USES gives you a disposition.
Ups/Fedex damage or shortage claims
1. Containing obvious damage should be rejected. If in doubt, reject it.
2. If you are accepting less than the total quantity, you must sign for the number of packages you are accepting only.
3. Write down all the tracking numbers. Be sure to note which tracking number was refused, shorted, or damaged.
4. Hold the damaged materials in its original condition, until USES gives you a disposition.
USES is willing to assist with the collection of claims for losses or damages, but cannot assume responsibility for collection of claims or replacement of material. Contact USES on shortages or damages. A purchase order must be submitted for replacements.
