ORDERING: All orders must be submitted in written form, using a U.S. Energy Sciences order form or your company’s Purchase Order. All orders must include:

• Product catalog number, quantity and price

• Billing Address

• Shipping address (Do not use PO Boxes), requested ship/delivery date and any special instructions. 

• Purchase Order number

• Authorized signature

PAYMENT TERMS: U.S. Energy Sciences products are typically sold on NET 30-day terms with prior credit approval. VISA cards are accepted.  Otherwise sales are pre-paid or COD. Late payments on all credit arrangements will incur a late charge of 1 ½% per month. 

SHIPPING: All shipments are FOB Manufacturing Facility. U.S. Energy Sciences prepays the shipping carrier then includes the freight charges on the product invoice under freight charges. Shipping carriers usually include one of the following: UPS ground service for small orders and standard service by common surface shipping companies for orders in excess of 500 pounds. Overnight freight charges, lift gates or other special requirements must be specifically requested in writing and shipping charges will be the responsibility of the customer.

DAMAGE: The cartons are designed to insure best possible protection of the merchandise and were packed with great care by experienced packers. Since it is possible for shipments to be damaged in transit, regardless of the precautions taken, U.S. Energy Sciences provides assistance to ease the problems caused by shipping damage.

If partial damage occurs, it is best to accept the shipment and follow the damage claims procedure. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged. Refusal of shipment may cause unnecessary delays and additional shipping expense.

The customer is responsible for filing damage claims with the shipper. The claim amount should be the amount you are billed for the damaged goods only. The shipping company will reimburse your company directly. The customer is responsible for thoroughly checking merchandise for shipping damage at the time of receipt and making notice to the shipping agent of any and all visible damages. If concealed damages are later discovered, the shipping agent must be notified and the concealed damage verified. If you suspect hidden damage, so note it on the Bill of Lading.

IN ALL PARTIAL DAMAGE SITUATIONS, THE CUSTOMER IS RESPONSIBLE FOR FILING THE DAMAGE CLAIM AND WILL RECEIVE DIRECT REIMBURSEMENT FROM THE SHIPPING COMPANY.

Submit a replacement order for the damage parts to U.S. Energy Sciences and we will expeditiously fill the order. We are willing to assist you in any way we can in collecting your claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement of material.

RETURNS: Returned merchandise is only accepted if it is standard product in as new condition. Fixtures must be boxed in original carton and reflectors must have the protective poly coating. A restocking charge of 20% will be applied to all accepted returns. Custom designed products are not accepted for return or credit.  Standard products are not generally accepted for returns after 90 days

Returned merchandise must have prior written approval of U.S. Energy Sciences within ninety days of receiving shipment. To affect a return, contact your sales representative to submit your request. If approved, a Returned Goods Authorization (RGA) number will be assigned and a copy of the authorization will be mailed or FAXED to you for your records.

CUSTOMER MUST PREPAY FREIGHT FOR ALL RETURNS.